Service Operations Modernisation

We modernise and radically improve service operations for the digital world, improving flow whilst increasing resilience

Service operations redefined – self-serve capability.

Traditionally, Service Operations ensured performance and resilience through stability – IT estates were physical, locked down, and subject to infrequent, heavily-controlled change.

In recent years the technology world has changed beyond recognition. Dependent upon Digital products to drive value, businesses demand continual product refinement to meet customer needs; and in response, product delivery has revolutionised ways of working, dramatically increasing the rate of change, and thereby increasing the challenge for outdated operational teams.

Faced with ever increasing demands, traditional ways of working are no longer fit for purpose.

We work with our clients to radically rethink the way in which Service Operations functions. Extending “shift-left” concepts of DevOps, we encourage product teams to take greater responsibility for live performance, and redesign and restructure operational teams to adapt and provide a “platform approach” to support their customers.

Service Operations must redefine its role from that of a governance function to one of enablement – providing self-serve capability to implement and embed this thinking

Platform Services

Service Ops redefined from governance function to enabler, provider: service desk, monitoring, cloud, and consulting services.

Design

End-to-end transactional reliability and state management. Explicitly design for failure modes, surge protection mechanisms (e.g. CDNs) & elastic infrastructure.

Build

Shift-left to place responsibility with engineers. Fully automated pipelines, high degrees of observability, spike testing, dark and canary launching.

Run

Strong production monitoring and alerting. Run-books for system administration and incident management. Event correlation / self-healing / AI Ops.

"Axiologik has been the best partner I have ever worked with. All of your team members have been super helpful and have added a lot of value. Very customer focused, very value focused, simply great work! "